Call Sycamore Stamford: 01780 432737
Email: sales@sycamorestamford.co.uk
 


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Call Us

Call Sycamore Stamford: 01780 432737
Email: sales@sycamorestamford.co.uk
 

Complaints Procedure

Make an Enquiry

Sycamore (Stamford) Ltd is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

Sycamore (Stamford) Ltd will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.

Step 1: Discussion with Us.

If you have a concern with either your vehicle or the service you have, please firstly raise this with the Service Manager or Head of Business at the Sycamore. They are best placed to address your concerns and if required, will contact us directly on your behalf.

Step 2: Contact us.

Write to us at:
Customer Service
Selected By Sycamore
West Street,
 Stamford,
Lincolnshire,
PE9 2PR

Call us on: 01780 432737

We're here: 8am - 5pm Monday to Friday

Email us at: sales@selectedbysycamore.co.uk

 

What you will need to provide.

To help us investigate and try to resolve your complaint, please provide us with the following information:

 

Financial Servics

If your complaint relates to a finance agreement with Alphera Financial Services, please click below for details on Alphera Financial Services’ complaint handling procedure.

Find out more

 Financial Services

If your complaint relates to a finance agreement with Alphera Financial Services, please click below for details on Alphera Financial Services’ complaint handling procedure.

Find out more

 

https://www.alphera.co.uk/customers/existing-customers/complaints

Registered Name: Sycamore (Stamford) Ltd

Company Registered Number: 302717

Place of Registration: England

Registered Office Address: C/O First Hamblin (Eastern) Limited, Papyrus Business Parc, Werrington, Peterborough, PE4 5BH 

VAT Number: GB 120 2404 41

Email Address: sales@sycamorestamford.co.uk

Sycamore (Stamford) Limited is an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester CO6 2TE which is authorised and regulated by the Financial Conduct Authority. Ingeni Services group Limited’s FCA Number is 747381. 

Ingeni Services Group Limited permitted business is to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

You can Check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

Consumer Credit Disclosure 
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor, and we act on their behalf for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required. 
 

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VAT Number - GB120240441 | Company Number - 00302717

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